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🛡️ WARRANTY
A warranty that actually means something.
In writing, on every product, trusted in Bangladesh.
| Plan type | Coverage | Replacement time | If we can't fix it |
|---|---|---|---|
| Shared | 7 days from delivery | Within 1 hour (support hours 9am–12am) | Refund for unused days |
| Personal | 30 days from delivery | Within 1 hour | Full refund |
| Official | Provider's own guarantee | We assist with provider support | — |
What's covered
Seat stops working, password reset by provider, account banned, plan downgraded by provider, activation failed. Basically: if what you paid for stops existing, we fix it or refund it.
What's not covered
You broke the seat rules we told you at delivery (changing the password on a shared account, adding extra devices beyond the limit, reselling your seat), or provider-side feature changes that affect ALL users including official ones (e.g. a model being retired).
How to claim
WhatsApp +880 1305-869242 with your order ID and a screenshot. That's the whole process — resolved within the 1-hour promise during support hours.
⏱️ Claims outside support hours (12am–9am) are handled first thing next morning — the warranty clock pauses, you lose nothing.